COVID-19 Testing
Free COVID-19 testing is available through the County of Los Angeles.
Kaiser Members
No cost for COVID-19 care
To help members get the treatment they need, Kaiser will waive all member out-of-pocket costs for COVID-19 treatment, as of April 1, 2020. Testing and diagnosis continue to be available at no cost. Additional details about how Kaiser is helping members impacted by COVID-19 is available on the Kaiser Permanente website.
And for answers to your general questions about COVID-19, call Kaiser's new member information line at 1.877.813.7297 (TTY 711), between 7 a.m. and 7 p.m., seven days a week.
Get help with self-care using apps and other online tools
Right now, it’s especially important to care for the whole you. Whether you’re looking for help with sleep, stress, or relationships, Kaiser has many digital tools for your mental health and wellness. For mental health advice, call 24/7 at 1.800.900.3277 (TTY 711).
Available at no cost to Kaiser members, the myStrength app offers a personalized program with interactive activities, in-the-moment coping tools, inspirational resources, and community support. And it has new features specifically designed to help you cope with fear or anxiety about the coronavirus. Get started at kp.org/selfcare.
How to get care without leaving your home
Kaiser expects to see more patients showing COVID-19 symptoms in the coming weeks. To make sure you get the high-quality care you need, Kaiser is increasing the availability of e-visits. You simply fill out a short online questionnaire that connects you with care advice usually within 2 hours. This allows you to get great care while staying safe at home. Or to schedule a phone or video visit, sign in to the Kaiser app, visit kp.org, or call 1.833.KP4CARE (1.833.574.2273) (TTY 711).
Kaiser is using technology and other innovations to ease care during this time, including pharmacy drive-throughs at select facilities, prescription mail order, and virtual care. Kaiser has temporarily closed some medical offices to ensure resources are being used where they’re needed most.
The situation is changing quickly, and Kaiser will continue to adjust to be ready to meet the critical health needs members are facing. Check online for the most up-to-date information before seeking in-person care.
Getting care
Visit kp.org/getcare for all your care options.
Mail-order prescriptions
Most prescriptions can be filled by mail and received within 7 days. You can select shipment notifications in the Kaiser app to track your order. Visit kp.org/pharmacy to get started.
Testing by doctor referral only
If you’re concerned that you or a family member are showing symptoms of COVID-19 or have been exposed, complete an e-visit by visiting kp.org/getcare. COVID-19 tests are only available when medically necessary, so please don’t visit a facility for testing unless a doctor refers you.
Paying for care
If you’re experiencing financial hardship at this time, you may be eligible for additional assistance. Contact Member Services at 1.800.464-.4000 (TTY 711) to learn about financial assistance and payment options.
Maintaining coverage
If you lose your coverage due to a job loss, that is a qualifying life event and there are several ways to stay covered with Kaiser Permanente. To find the right coverage for you, visit kp.org/continue for a personalized recommendation.