Zoom Frequently Asked Questions


What is a Host and what is a Participant?

A Participant is an invitee in a meeting scheduled by someone with a Host license. A Participant does not require a Zoom account in order to join a meeting. Participants can join a meeting from their phone, desktop, mobile and tablet devices.

What is the difference between the Basic and Pro plans?

Zoom offers a full-featured Basic Plan for free with unlimited meetings. Try Zoom for as long as you like – there is no trial period. Your Basic plan has a 40 minutes time limit on meetings with three or more total participants. Need your group meetings to last longer than 40 minutes?  Please see your department chair

What are the hardware requirements for using Zoom?

If you have a desktop computer, a laptop, or mobile device (either Android or iOS), it is likely that you are already equipped to take full advantage of using Zoom’s features.  You should download the Zoom desktop client for best results.  Zoom works best on Chrome Browsers. 

What equipment do I need to use Zoom?

To have the best experience in using Zoom, a webcam and headset with a microphone is recommended. 

How many participants can join the meeting? How many people can use one host license?

All plans allow up to 100 participants by default in every meeting (up to 500 with Large Meeting add-on). You can host an unlimited number of meetings but if you would like to have more than one meeting concurrently, you will need additional host licenses.

Can I use a free account to host a class meeting?

Yes, a Zoom Basic account allows instructors to host unlimited meetings with students. There is a 40 minute time limit on hosting meetings with a Zoom Basic account. 

How do I enable the ‘waiting room’ for hosting office hours?

Learn about Zoom Waiting Rooms

How do I use annotation tools in Zoom?

Learn about Zoom Annotation Tools

How do I use closed captioning in Zoom?

Learn about Closed Captioning in Zoom

How do I record my Zoom meeting to the cloud?

Learn about Zoom Cloud Recording

What is a Personal meeting ID (PMI) & Personal link?

Learn about PMI & Personal link

How do I add participants to breakout rooms?

Learn about Breakout Rooms

What are Attendee Controls (raising hand, reaction) in Zoom?

Learn about Attendee Controls in a Meeting

How do I add polls to my meetings?

Learn about Polls for Meetings

What are some tips for keeping Zoom crashers or disrupters out of your event or meeting?

Learn about How to keep the party crashers from crashing your Zoom event

How do I delete cloud recordings (to make room for more)?

Learn how to manage cloud recordings