Counseling Center Updates

March 17, 2020

FAQS

Will students who are currently being seen by a counselor at the Whittier College Student Counseling Center (WCSCC) be able to continue treatment?

  • On a case-by-case basis, current clients of the WCSCC will have the option to continue treatment via telepsychology (e.g., phone or videoconferencing).
  • Students may have the option for in-person appointments at the mutual decision of student and counselor.
  • The psychiatric nurse practitioner will be on campus as scheduled on March 23 for current clients with appointments. Clients with appointments to see him in April may call or email the Counseling Center to be worked into his schedule on this earlier date, if possible.

What are the options for students who are not current clients at the WCSCC?

  • Beginning Monday, March 23, currently enrolled students may call or email the Counseling Center (562.907.4239; counselingcenter@whittier.edu) in order to schedule a phone consultation with a counselor during normal business hours (Monday-Friday, 8 a.m. - 12:00 p.m., 1 - 5 p.m.). 
  • Limited, in-person consultation appointments at the WCSCC may be available for students who are symptom-free and without any known COVID-19 exposure.
  • Let’s Talk consultation appointments will resume in Turner Hall (Room 247) on March 23. No appointment is necessary to speak to a counselor during the following times:
    • Mondays 3:15 - 4:45 p.m., Tuesdays 1:15 - 2:45 p.m., Wednesdays 3:15 - 4:45 p.m., Thursdays 10:15 - 11:45 a.m., Fridays 1:15 - 2:45 p.m.
    • Jess Converse, LCSW, who also works at the Los Angeles LGBT Center, will be available on Tuesdays, 9:30 a.m. - 12 p.m., for consultations

Are there teletherapy options available through health insurance?

  • Students who are covered by the College’s student health insurance plan are eligible for virtual counseling services with licensed mental health professionals through BetterHelp for no additional cost. To use the services, register online.
  • Those who are not covered by student insurance are encouraged to contact their individual health insurance companies to explore telehealth options that may be covered under their plans. BetterHelp virtual counseling services may also be purchased for $200/month. On their website, select “Get Started” and then “Registering for paid account.” 

What are some other non-crisis mental health resources that might be helpful for students during this stressful period?

What crisis or urgent mental health resources are available?

  • For life-threatening emergencies, call 911, Campus Safety at 562.907.4911 (on-campus only), or go to the nearest emergency room.
  • SAMHSA’s Disaster Distress Helpline offers free counseling and support over the telephone for anyone experiencing mental health distress or trauma related to COVID-19. The toll-free, multilingual, and confidential crisis support service is available by calling 1.800.985.5990 or texting TalkWithUS to 66746. 
  • Crisis Text Line offers free, 24/7, confidential text support to those who text to 741741
  • National Suicide Prevention 24-Hour Lifeline can be reached at 1.800.273.TALK (8255), support also offered in Spanish and for deaf or hard of hearing.
  • For after-hours medical or psychological advice, the RN telephone advice line can be reached at 562.464.4548. 
  • For urgent concerns that are non-life threatening, call Campus Safety at 562.907.4211 and ask to be contacted by the on-call counselor.

What are the options for staff or faculty who might be experiencing symptoms of stress and anxiety due to COVID-19?

  • Whittier College has an employee assistance program (EAP) through Health Advocate (Unam) that provides free, confidential, assistance to employees accessible 24/7 that can help with work-life balance issues ranging from managing anxiety around the current pandemic to finding temporary child care. Call 1-800-854-1446 or visit unum.com/lifebalance.
  • Individual Health Plans likely offer Telemedicine options including psychological visits. For example, the Anthem BlueCross plans offered through the college have a LiveHealth Online Psychology option to talk to a licensed psychologist or therapist through video. Sign up at livehealthonline.com or download app to get started.
  • Five Ways to View Coverage of the Coronavirus
  • APA’s Podcast on Coronavirus Anxiety